Thank you for choosing Rui Handicrafts! We are committed to delivering your handcrafted macramé and crochet products with care, transparency, and efficiency. Please review our shipping and delivery terms below:
1. Order Processing Time
- All orders are processed within 2–5 business days, depending on the size and complexity of the product (excluding weekends and holidays).
- You will receive an order confirmation email once your order is placed, followed by a shipping notification when your order has been dispatched.
- As all items are handcrafted, some products may require additional processing time. We will keep you updated on any delays.
2. Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on order weight and delivery location.
- Estimated delivery times are displayed at checkout as provided by the shipping carrier.
- Delivery timelines are estimates only and not guaranteed. External factors such as weather, logistics delays, or customs inspections may cause delays.
3. Shipping Destinations
- Domestic: We ship across all serviceable pin codes within India.
- International Shipping:
- International orders may incur customs duties, taxes, or additional fees upon arrival in your country. These are the responsibility of the customer.
- These charges are not included in the product or shipping prices.
- We are not responsible for delays caused by customs processing.
4. Shipment Confirmation & Order Tracking
- You will receive a shipping confirmation email with a tracking number once your order has shipped.
- Tracking details become active within 24–48 hours on the carrier’s website.
5. Damaged or Lost Packages
- Rui Handicrafts is not liable for products lost or damaged during shipping.
- If your order arrives damaged:
- Contact the shipping carrier to file a claim.
- Save all packaging materials and damaged items as evidence.
- Email us at ruihandicrafts@gmail.com with your order number and details. We will try our best to assist you.
- If tracking shows the package was delivered but you haven’t received it:
- Contact the carrier immediately.
- Then inform us so we can help follow up.
6. Address Accuracy
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for delivery failures or delays due to incorrect addresses.
7. Contact Us
If you have any questions or concerns about this policy, please contact us:
Email: ruihandicrafts@gmail.com
8. Policy Updates
We reserve the right to modify this Shipping and Delivery Policy at any time. Updates will be posted on this page. We encourage you to check back regularly.
By placing an order with Rui Handicrafts, you agree to the terms outlined in this Shipping and Delivery Policy.